← Deal Sheets Recording guide · For Harrison

Sophia Demo Call Scripts

Ready-to-film calls for our voice AI demo videos. There are two kinds of calls. Sophia's role-play builds a receptionist for any business on the spot. The industry demos are receptionists already set up for a made-up plumber, dentist, law firm and so on. Read your lines and react naturally. The AI improvises its replies, so no two takes sound the same.

Before you hit record

  • Give every agent the same email: harrison@positiveaim.io. The follow-up emails land in your work inbox, so you can open them on camera.
  • Before each Sophia take, delete your test contact in HighLevel. HighLevel matches you by phone number. If the old contact is still there, Sophia treats you as a returning caller and skips the setup questions. Keep the contact only for the "she remembers me" bonus video.
  • Have a second phone or a screen recorder ready to capture the texts and emails that arrive after the call. Those are the proof shots.
  • Bookings are pretend. Nothing lands on a real calendar, so don't call it a real booking on camera.
  • With Sophia, don't say "stop" or "cancel" unless you want to end the role-play. Those words end it.
  • When you are done filming, delete the test contact in HighLevel.
Part 1

Sophia role-play

Sophia interviews you about your business, then turns into your receptionist. Use her to show that the AI works for any business, not only the ones we've built demos for.

Stage 1SetupSophia asks 8 questions about your business. Answer from the script.
Stage 2Role-playShe becomes your receptionist. You play the customer calling in.
Stage 3Wrap-upShe offers a Quick Call link by text. Say yes and show the text arriving.
Sophia script 1 · Home services

Midlands Comfort Heating & Air

Shows: missed calls in the field, after-hours emergencies, price questions.

Your setup answers

Name
Harrison
Email
harrison@positiveaim.io
Business name
Midlands Comfort Heating & Air
Industry and customers
HVAC. Homeowners around Columbia, SC. Mostly AC repair, tune-ups and new installs.
Most common calls
Booking service calls, pricing questions and emergency calls after hours.
Tone
Friendly but professional.
Biggest roadblock
Our techs are on jobs all day, so calls go to voicemail and those people call the next company.
Scenario to demo
An after-hours emergency, and someone asking what a service call costs.

Role-play

Warm-up
YouHi, do you service Lexington? I'm right off Sunset Boulevard.
The emergency
YouMy AC just quit and it's ninety-five degrees in here. I've got a baby at home. Can someone come out tonight?
Listen for

Empathy first, then it gathers your details and offers the earliest time.

Price objection
YouThat seems high. Why should I go with you instead of the other guys?
Change of plans
YouActually, can you make it first thing tomorrow morning instead? And can they look at the furnace too?
Sophia script 2 · Healthcare

Riverbend Family Dental

Shows: new-patient booking, insurance questions, a nervous patient.

Your setup answers

Name
Harrison
Email
harrison@positiveaim.io
Business name
Riverbend Family Dental
Industry and customers
A family dental office. Parents booking for their kids, and adults due for cleanings.
Most common calls
New patient appointments, insurance questions and people rescheduling.
Tone
Warm and reassuring.
Biggest roadblock
The front desk is checking people in, so the phone rings out during the busiest hours.
Scenario to demo
A new patient who is nervous about the dentist and asks about insurance.

Role-play

Insurance first
YouHi, I'm looking for a new dentist. Do you take Blue Cross?
The nervous patient
YouHonestly, I haven't been in about five years. I get really anxious at the dentist.
Listen for

Reassurance, no judgment.

Two at once
YouCan I book for me and my daughter? She's seven. Do you have anything after school?
The real-person test
YouCan I ask, am I talking to a real person?
Sophia script 3 · Beauty and wellness

Glow Lab Aesthetics

Shows: price shopping, explaining services and an unhappy client.

Your setup answers

Name
Harrison
Email
harrison@positiveaim.io
Business name
Glow Lab Aesthetics
Industry and customers
A med spa. Mostly women 30 to 55 coming in for Botox, fillers and facials.
Most common calls
Questions about treatments and pricing, booking consultations, and specials.
Tone
Upbeat and polished.
Biggest roadblock
People call to price-shop, and if no one answers they book wherever picks up first.
Scenario to demo
A first-time caller comparing prices, and a client who is unhappy with a result.

Role-play

The price shopper
YouHi, how much do you charge for Botox? I'm calling around.
Book it
YouOK, let's do a consultation. Do you have a Saturday morning?
The complaint
YouOne more thing. I came in last month for filler and I'm not happy with how it turned out.
Listen for

It apologizes, asks for details and offers a follow-up without getting defensive.

Ending every Sophia call

  1. When the role-play ends, Sophia asks what stood out. Give a real reaction, for example "How fast it handled the emergency."
  2. When she offers to text you the Quick Call link, say yes, then show the text arriving.
  3. For a bonus video, call back from the same phone without deleting the contact. Sophia greets you by name and brings up your last call.
Part 2

Industry demos

Each of these agents already works for a made-up business. There's no setup. You call as a customer, and the agent asks what you need, then your first name, email and phone, then books you in. Find them all on positiveaim.io/demos.

What makes these good on camera

  • After a booking, a real follow-up email goes to your inbox. Open it on camera.
  • The plumber and HVAC agents also handle emergencies. Say something urgent and they skip booking and send an urgent follow-up text and email instead. Film both versions.
  • When it asks for your name, give your first name only. That's all these agents collect.
Plumber · Agent: Alexis

Dave's Plumbing

Shows: emergency handling, plus a normal booking. Film two takes.

Your email
harrison@positiveaim.io
Take 1 · Emergency
YouI've got a pipe that burst under my kitchen sink and there's water all over the floor.
Listen for

It gets your name, email and phone fast and does not offer a calendar time. It sends an urgent follow-up instead.

Take 2 · Normal booking
YouMy bathroom drain has been really slow for about a week.
YouHow much is that going to cost?
YouOK, what do you have later this week?
Shot

After Take 1, show the urgent text and email arriving on your phone. It shows the business gets the emergency right away, even if nobody picked up.

HVAC · Agent: Roger

Positive HVAC

Shows: no-AC emergency, plus a tune-up booking. Film two takes.

Your email
harrison@positiveaim.io
Take 1 · Emergency
YouMy AC isn't blowing any cold air at all, and there's a burning smell coming from the vents.
Listen for

It treats this as urgent and tells you to check your phone and email for the follow-up.

Take 2 · Tune-up
YouNothing's wrong, I just want to get my system checked before winter.
YouDo you have anything Friday morning?
Dental · Agent: Miranda

DentistPro

Shows: a patient in pain and a routine cleaning.

Your email
harrison@positiveaim.io
The toothache
YouI've had a toothache on the left side for three days and it's getting worse.
Listen for

"I'm sorry you're dealing with that," then it moves you toward an appointment.

Add-on
YouAnd while I'm in, can I get a cleaning too? It's been a while.
YouWhat would all that cost?
Med spa · Agent: Jackie

Radiance Med Spa

Shows: a first-timer who doesn't know what to book.

Your email
harrison@positiveaim.io
Not sure what I need
YouI'm not really sure. I've been noticing lines around my eyes and I don't know if that's Botox or filler.
Listen for

It suggests a consultation instead of guessing.

Price shopping
YouHow much does Botox usually run? I'm calling a few places.
YouOK, let's book the consultation. Saturday if you have it.
Chiropractic · Agent: Cole

Positive Chiropractic

Shows: a caller in pain who wants to be seen soon. The office is in Charleston, SC.

Your email
harrison@positiveaim.io
Back pain
YouI threw my back out moving furniture and I can barely sit at my desk.
YouDo I need a referral, and what does a first visit cost?
YouWhat's the soonest you can get me in?
Shot

Mumble your name or say an unusual one. It will ask you to spell anything it didn't catch.

Law firm · Agent: Amanda

Positive Law Firm

Shows: a stressed caller, and an AI that knows not to give legal advice.

Your email
harrison@positiveaim.io
The car accident
YouI was in a car accident last week and the other driver's insurance keeps calling me.
YouShould I talk to them? What should I say?
Listen for

It stays reassuring but won't give legal advice. It books you with an attorney instead. Point this out in the video, because lawyers care about it.

Cost
YouHow much is a consultation going to cost me?
Landscaping · Agent: Jasmine

Conor's Landscaping

Shows: a project quote request turned into a booked estimate.

Your email
harrison@positiveaim.io
The backyard project
YouWe just bought a house and the backyard is a mess. We want new beds, some shrubs and maybe a stone patio.
YouBallpark, what does something like that cost?
YouDo you also do weekly mowing? We'd want that after.
Shot

Film this one outside in a yard if you can. It makes the video look like a real homeowner calling.

Real estate · Agent: Melanie

Prestige Estates

Shows: qualifying a seller and booking them with an agent.

Your email
harrison@positiveaim.io
The seller
YouWe're thinking about selling our house in the spring.
YouCan you tell me what my house is worth?
Listen for

It asks whether you're selling soon or just exploring, then books you with an agent.

Buying too
YouWe'd also need to buy something bigger once we sell. Can the same agent help with that?

One thing to avoid

After an industry demo, you may hear from Maria, our follow-up assistant. She is not a demo. She books real Quick Calls on the team calendar. If you film her, don't book a time unless you plan to keep it.